Booking and no-show policy pack for Belfast salons

Who it’s for

Belfast and NI salons, barbers, nail techs and beauty rooms losing money to no-shows and same-day cancellations, especially on long colour and occasion appointments. You want a fair, clear rule that clients see before they book, not an argument at the desk.

What’s inside

• Three policy levels. Light (reminders only), Standard (card on file or deposit for long services) and Firm (deposit for all new clients and peak dates), each in plain English.
• Booking-page wording. A short version and the full policy wording to paste into Fresha, Phorest, Treatwell, Booksy, Timely or your own site.
• Reminder texts. Confirmation, 48-hour reminder, 24-hour reminder, running-late and missed-appointment messages for SMS or WhatsApp.
• Reception sign. A4 sign with your policy in four lines.
• Phone script. What to say when a client rings to cancel at short notice, and when someone disputes a kept deposit.
• No-show log. Track client, service, value and outcome so you can see what no-shows really cost.
• Peak-date rules. School formals, Christmas, Communion and wedding Saturdays.
• Consumer-rights note. What to check so your policy is clear and fair, with a pointer to Consumerline.

How you use it

1. Pick Light, Standard or Firm.
2. Fill your numbers into the policy (notice period, deposit amount).
3. Paste the booking-page text into your booking app.
4. Load the reminder texts.
5. Print the reception sign and start the no-show log.

What it won’t do

• It doesn’t set up deposits in your booking app for you.
• It won’t make every client turn up.
• It isn’t legal advice. If a dispute gets serious, contact Consumerline or a solicitor.
• It doesn’t contain any guaranteed-enforceable contract terms.